Capacity
About Capacity
Capacity is an innovative AI-powered support automation platform that transforms customer support management. By integrating with your existing tech stack, it automates repetitive tasks, enhances workflows, and empowers customer service teams with self-service capabilities and intuitive solutions. Experience streamlined support with Capacity.
Capacity offers various subscription plans tailored to business needs, from basic automation features to advanced capabilities for larger organizations. Each tier provides unique value, including enhanced support resources and analytics, ensuring businesses maximize efficiency. Upgrade for premium experiences and essential features with Capacity.
Capacity's user interface is designed for simplicity and efficiency, ensuring a seamless experience. Its intuitive layout allows users to easily navigate support features, access analytics, and implement automations. The user-friendly design of Capacity ensures that teams remain focused and productive in their workflows.
How Capacity works
Upon signing up for Capacity, users experience a straightforward onboarding process that guides them through integrating their tech stack. Navigate the platform to set up automation workflows, access AI-driven chat support, and utilize the knowledge base—all designed for ease of use. With ongoing support, Capacity empowers users to optimize their workflows effortlessly.
Key Features for Capacity
AI-powered Chatbot
Capacity's AI-powered chatbot automatically assists users, allowing businesses to provide quick responses and solutions. This unique feature helps deflect support tickets, reduces workload on teams, and enhances customer satisfaction by delivering timely information and assistance through intelligent automation.
Automated Workflows
Automated workflows in Capacity streamline processes and eliminate manual tasks, allowing teams to focus on strategic initiatives. This pivotal feature enhances operational efficiency, improves response times, and allows businesses to adapt quickly to changing customer needs, providing a significant competitive edge in support operations.
Knowledge Base
The knowledge base feature in Capacity empowers teams by offering a centralized repository of resources and FAQs. This tool enhances self-service capabilities, reduces support queries, and ensures agents can quickly find answers, ultimately improving team productivity and customer satisfaction.
