Cardina
About Cardina
Cardina revolutionizes customer support by facilitating real-time visual guidance between agents and clients. Its innovative cobrowsing feature allows agents to see, draw on, and interact with the customer's screen, significantly enhancing onboarding and troubleshooting experiences. Designed for customer experience teams, Cardina streamlines support processes.
Cardina offers flexible pricing plans tailored to different business needs, allowing users to choose the best fit for their support requirements. Each tier provides enhanced features and improved capabilities, making upgrading essential for businesses seeking to optimize customer engagement and streamline processes through effective support solutions.
Cardina boasts a user-friendly interface that simplifies setup and interaction. Its streamlined layout enhances the browsing experience, making it easy for agents to engage with customers without frustrating delays typical of traditional screen-sharing tools. Emphasizing fluid navigation, Cardina ensures efficient customer support sessions and quick resolutions.
How Cardina works
Users begin with an easy onboarding process where they can sign up for Cardina, enabling quick access to the platform’s features. Once onboarded, agents can initiate real-time cobrowsing sessions with customers, allowing them to visually guide customers through complex processes, troubleshoot issues live, and ultimately enhance customer satisfaction without lengthy back-and-forth communications.
Key Features for Cardina
Real-time Cobrowsing
Cardina's real-time cobrowsing feature allows agents to see and interact with customers’ screens directly. This unique capability enhances support efficiency, as agents can guide clients through processes seamlessly, ensuring issues are resolved quickly while maintaining a high standard of customer service.
Session Recordings
Cardina offers session recording capabilities that let agents review past interactions. This feature helps improve team performance and knowledge sharing, allowing businesses to learn from previous resolutions and refine their customer service approaches while ensuring compliance and data security.
Customer Data Access Control
Cardina provides advanced customer data access control, ensuring agents can only view sensitive information with explicit consent. This feature enhances privacy and compliance, offering businesses peace of mind while delivering support without compromising customer trust.
