Level AI

About Level AI

Level AI is a cutting-edge platform designed for contact centers, focusing on enhancing customer experience through AI-powered insights. Its innovative generative AI technology analyzes customer interactions in real-time, improving team performance and operational efficiency. Level AI empowers organizations to deliver exceptional service while optimizing processes.

Level AI offers flexible pricing plans tailored to different business needs, providing exceptional value at each tier. Users can benefit from advanced features like automated QA and actionable insights by choosing higher subscription levels. Upgrade for enhanced capabilities and support to maximize your contact center's potential.

Level AI boasts a user-friendly interface designed for seamless navigation and fast access to essential features. Its intuitive layout ensures an efficient browsing experience, while interactive tools empower users to harness the platform's full capabilities for contact center optimization and performance monitoring.

How Level AI works

Users begin with a simple onboarding process on Level AI, providing the necessary information about their contact center needs. Once onboarded, they can navigate through the user-friendly dashboard to access features such as automated quality assurance, real-time customer insights, and coaching tools. The platform leverages AI to streamline workflows and enhance agent performance, enabling teams to focus on delivering great customer experiences.

Key Features for Level AI

Real-time Customer Insights

Level AI specializes in providing real-time customer insights, allowing businesses to understand feedback, trends, and sentiment from every interaction. This feature empowers teams to make data-driven decisions promptly, enhancing overall service quality and customer satisfaction.

Automated Quality Assurance

Level AI's automated quality assurance feature transforms the QA process by scoring 100% of interactions accurately and efficiently. This unique capability ensures consistent monitoring and feedback, helping organizations maintain high standards of service while freeing up valuable agent time.

Generative AI Coaching

Generative AI coaching from Level AI equips agents with personalized, evidence-based feedback and coaching plans. This innovative feature enhances agent development and performance, enabling support teams to improve their customer interactions significantly and achieve better outcomes.