Social Intents
About Social Intents
Social Intents is a powerful platform designed to improve customer service through live chat and AI chatbots. It allows businesses to engage with website visitors directly using popular communication tools like Microsoft Teams and Slack. With customizable chat features, Social Intents enhances customer experiences and drives sales.
Social Intents offers four pricing tiers: Starter, Basic, Pro, and Business, ranging from $39/month to $199/month. Each plan provides distinct features, including varied chat widgets and domains. The 14-day free trial ensures users can explore the platform's capabilities, encouraging adoption and upgrades for enhanced performance.
The user interface of Social Intents is crafted for seamless navigation, prioritizing efficiency and ease of use. The layout features intuitive design elements that facilitate quick access to chat functionalities and settings, ensuring that users can manage customer interactions effectively while enjoying a streamlined browsing experience.
How Social Intents works
Users begin by registering for Social Intents and connecting their existing communication tools like Microsoft Teams or Slack. After embedding the chat code snippet on their website, they can engage directly with visitors through familiar platforms. Training the AI chatbot on existing data enhances its ability to respond effectively to customer inquiries, ensuring support is efficient and tailored.
Key Features for Social Intents
Hybrid AI Chatbots
Social Intents' hybrid AI chatbots uniquely combine automation with human support. Users can seamlessly escalate complex inquiries from AI to live agents, improving customer interactions and reducing service costs. This innovative feature empowers businesses to maintain high satisfaction while optimizing team efficiency.
Multi-Platform Integration
Social Intents excels in integrating chat functionalities across multiple platforms like Microsoft Teams, Google Chat, and Slack. This capability allows businesses to centralize customer communications, eliminate context-switching, and respond promptly, ensuring employees can efficiently manage inquiries using familiar tools.
Customizable Chat Widget
The customizable chat widget from Social Intents allows businesses to tailor their chat experience to match their branding. Users can personalize the widget’s appearance and behavior, enhancing customer engagement while ensuring that the tool seamlessly integrates into existing websites and enhances the overall service experience.
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