Solidroad

AI-powered platform for training sales and support teams through realistic conversation simulations.
August 13, 2024
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Solidroad Website

About Solidroad

Solidroad provides AI-powered coaching tailored for customer-facing teams, enhancing training efficiency and performance. Users engage in realistic simulations and receive real-time feedback, which helps them improve skills in various communication channels. This innovative platform supports teams in mastering their roles and achieving better customer interactions.

Solidroad offers three pricing plans: Starter at $199/month for up to 10 users with basic analytics, Growth at $499/month for up to 50 users with advanced features, and Enterprise plans for over 50 users with custom solutions. Each tier provides substantial value in coaching and support, ensuring effective training.

Solidroad’s user interface is designed for seamless navigation, allowing users to easily access coaching tools and simulations. Its clean layout and intuitive features enhance user experience, making it straightforward to track performance and feedback, contributing to more effective customer-facing team training.

How Solidroad works

Users begin with a brief onboarding to familiarize themselves with Solidroad's features. They can upload live call recordings or integrate existing conversation tools for scoring. The AI coach provides real-time feedback during simulations, and managers can track team performance through customizable scorecards, ensuring effective training outcomes.

Key Features for Solidroad

Live Call Scoring

Solidroad's live call scoring feature empowers users to upload and analyze real conversations. This highlights unique interactions and provides tailored coaching opportunities. Users receive precise feedback on performance, enabling them to improve their skills and ensuring they are well-prepared for customer engagements.

Realistic Simulations

The realistic simulations offered by Solidroad enable users to practice conversations across various channels, including video and chat. This key feature allows customer-facing teams to refine their communication styles and gain confidence, contributing to higher performance rates and better customer satisfaction.

Custom Scorecards

Solidroad's custom scorecards provide personalized feedback tailored to each user. This unique feature helps managers monitor individual and team performance metrics, ensuring that coaching aligns with specific goals and strategies, which ultimately drives success in customer-facing roles.

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