Twig

About Twig

Twig is a cutting-edge AI assistant that streamlines customer support by providing instant solutions to user inquiries, thus enhancing overall customer experience. Its unique session memory enables quicker follow-ups, while its ability to integrate with external data sources allows support teams to collaborate more efficiently.

Twig offers flexible pricing plans, catering to various enterprise needs. Starting at $500/mo for essential features, users enjoy unlimited end-user access, while premium tiers provide additional AI responses. Custom plans are also available, ensuring scalability. Upgrading enhances functionality and user experience.

Twig features an intuitive user interface designed for seamless navigation across its functionalities. The layout supports user-friendly interactions, allowing easy access to built-in knowledge bases and analytics. This enhances customer support experiences, making Twig an effective tool for teams focusing on customer satisfaction.

How Twig works

Users start by onboarding with Twig, integrating their private data sources for personalized AI responses. Once set up, they interact with Twig via various interfaces, such as web apps and plugins, to access instant answers and actions. Its ability to recall previous conversations further enriches user interaction, providing tailored results and enhancing overall support efficiency.

Key Features for Twig

Real-time AI Responses

Twig provides real-time AI responses to user inquiries, significantly enhancing customer support effectiveness. This feature enables instant answers without the traditional ticket logging, allowing users to receive immediate assistance and support agents to intervene when necessary, resulting in improved customer satisfaction.

Session Memory

Session Memory is a standout feature of Twig, allowing the AI to remember past interactions with users. This capability leads to faster and more accurate follow-ups, personalizing the customer experience and ensuring that users feel understood and valued during their support journey.

Integration with External Data Sources

Twig’s ability to integrate with various external data sources enhances its performance, allowing users to pull relevant information from third-party APIs effortlessly. This ensures that responses are not only fast but also well-informed and accurate, further solidifying its value in customer support environments.