AskLettie

About AskLettie

AskLettie redefines property management by introducing an era of serene, intelligent automation. It is a sophisticated AI assistant designed exclusively for landlords and letting agents, transforming the traditionally chaotic process of handling tenant maintenance requests into a streamlined, compliant, and entirely professional operation. Operating seamlessly through the ubiquitous WhatsApp platform, AskLettie provides 24/7 triage, engaging tenants instantly, diagnosing issues with expert precision, and autonomously resolving common problems. For property professionals, it delivers calm control by automatically logging every interaction, creating an immutable audit trail, and generating compliance-ready reports at the click of a button. This tool directly addresses the paramount concern of modern landlords: adhering to stringent regulations like the Renters' Right Act and Awaab's Law with effortless efficiency. By eliminating missed calls, manual logs, and administrative clutter, AskLettie empowers you to reclaim your most valuable asset—time—while providing a superior, instant-service experience that today's tenants not only accept but have come to prefer.

Features of AskLettie

24/7 AI Triage via WhatsApp

AskLettie provides instantaneous, round-the-clock support through WhatsApp, a platform tenants already use and trust. There is no need for them to download new apps or remember passwords. The AI instantly engages with tenants reporting issues, asking clarifying questions, analysing photos, and providing immediate guidance for simple fixes, all while maintaining a professional and helpful tone that enhances your service reputation.

Visual AI Analysis & Expert Training

Moving beyond simple text parsing, AskLettie's AI possesses the advanced capability to analyse photographs submitted by tenants. Trained on thousands of real maintenance cases and official appliance manuals, it can visually identify faults, assess their severity, and determine the required response with remarkable accuracy. This cuts through guesswork and endless back-and-forth messaging, providing you with a clear, diagnosed report from the first contact.

Automated Compliance & Audit Trail

Every single interaction is automatically captured in a centralised, time-stamped, and un-editable log within your web dashboard. This creates a perfect, automatic audit trail for every property and tenant. From initial message to final resolution, including all AI replies and actions taken, you build a robust evidence locker that is essential for proving compliance with evolving legislation like Awaab's Law.

Centralised Evidence Locker & Reporting

All documentation—repair invoices, gas safety certificates, contractor notes, and private landlord comments—can be securely attached to relevant issues within the dashboard. This consolidates all your proof in one accessible location. Furthermore, you can export clean, professional maintenance reports for any tenant or property with a single click, making audits, tenancy transitions, and legal preparations effortlessly simple.

Use Cases of AskLettie

For Self-Managing Landlords

Individual landlords managing their own portfolios can delegate the entire front-line of tenant communication to AskLettie. It handles the out-of-hours queries, the weekend emergencies, and the daily minor requests, filtering only the essential, actionable issues to the landlord. This transforms a role often defined by interruption into one of strategic oversight, saving countless hours and reducing stress significantly.

For Letting & Property Agencies

Agencies can scale their service quality consistently across hundreds of properties without linearly increasing administrative staff. AskLettie provides a uniform, instant-response service to all tenants, ensuring no request goes unanswered. It streamlines workflow by triaging and logging issues before they reach a human agent, allowing staff to focus on complex cases and high-value tasks, thereby improving operational efficiency.

Ensuring Proactive Compliance

With legislation increasingly focused on response times and documented proof of action, AskLettie becomes an indispensable compliance partner. It automatically collects and timestamps all data required to demonstrate a "reasonable response" to repair issues. This proactive evidence-gathering protects landlords and agents from disputes and potential penalties, providing peace of mind and legal security.

Enhancing Tenant Satisfaction & Retention

By providing instant, 24/7 acknowledgment and support, AskLettie directly addresses the primary tenant frustration: slow response times. It guides tenants through simple fixes immediately and ensures they feel heard. This elevated level of service fosters positive landlord-tenant relationships, reduces frustration, and can be a decisive factor in encouraging lease renewals.

Frequently Asked Questions

How does AskLettie handle urgent or emergency repairs?

AskLettie's AI is trained to assess severity from the tenant's description and any submitted photos. For issues it identifies as potentially urgent (e.g., a major leak, no heating in winter, electrical hazards), it will immediately escalate the alert to you via your preferred method (e.g., dashboard notification, email) while simultaneously advising the tenant on any immediate safety steps to take.

Do my tenants need to install any special software?

No. AskLettie operates entirely through WhatsApp, which over 90% of UK adults already have installed and use regularly. Your tenants interact with Lettie exactly as they would with a human property manager—by sending a message to a dedicated business number. There is no friction or learning curve for them.

Is the conversation log truly secure and un-editable?

Yes. The integrity of the audit trail is fundamental. All messages, timestamps, and AI responses are automatically logged in your secure web dashboard in real-time. This log is immutable; no user can alter the historical record of what was said and when, which is crucial for maintaining a defensible compliance record.

Can AskLettie integrate with my existing property management software?

Currently, AskLettie functions as a powerful, standalone platform with its own comprehensive web dashboard designed specifically for maintenance triage and compliance logging. It consolidates all necessary information in one place, providing robust reporting that can be used alongside other systems. For specific integration capabilities, it is recommended to contact the AskLettie team directly.

Pricing of AskLettie

AskLettie offers simple, transparent pricing plans designed to scale with your portfolio. All plans include core features: 24/7 AI triage via WhatsApp, full access to the web dashboard, complete issue logging, and automated tenant onboarding.

Starter Plan: Priced at £10 per month (or £5 per month with annual billing), this plan is ideal for smaller portfolios, supporting up to 2 properties with a maximum of 3 tenants per property.

Professional Plan: Priced at £20 per month (or £10 per month with annual billing), this plan accommodates growing portfolios, offering higher limits on properties and tenants. New users can enjoy 50% off their first three months using the coupon code FIRST3.