Rallied AI

Rallied AI is an innovative and autonomous technician designed specifically for Managed Service Providers (MSPs). It seamlessly integrates with your entire technology stack to efficiently resolve Level 1 (L1) and Level 2 (L2) support tickets without human intervention. By communicating through popular platforms such as Slack and Microsoft Teams, Rallied AI mimics the experience of conversing with a real coworker. This sophisticated tool alleviates the burden on your skilled engineers who often find themselves engaged in repetitive tasks like password resets and account unlocks, thus freeing them to focus on strategic projects that drive business growth. The primary value proposition of Rallied AI lies in its ability to enhance operational efficiency, significantly reduce labor costs associated with L1 and L2 support, and facilitate a smoother workflow in your organization.

Autonomous Ticket Resolution

Rallied AI autonomously resolves a variety of L1 and L2 support tickets, such as password resets, account unlocks, and mailbox permissions. By executing these tasks directly, it not only notifies users but also updates the ticket status, ensuring that no detail is overlooked.

Intelligent Triage and Dispatch

The platform excels in triaging incoming requests by asking end users pertinent questions to categorize their issues effectively. It fills in necessary triage fields, extracts relevant documentation from IT Glue or Hudu, and routes tickets to the appropriate technician, ensuring that the right expertise addresses each issue promptly.

Comprehensive Onboarding and Offboarding

Rallied AI simplifies the onboarding process for new hires and the offboarding for departing employees. From updating M365 licenses to managing Active Directory accounts, it handles everything from a single message or ticket, ensuring that your team maintains operational continuity without unnecessary delays.

Seamless Integration with Your Technology Stack

Rallied AI connects effortlessly to a wide array of tools and platforms, including ConnectWise, Autotask, HaloPSA, Datto RMM, and more. This capability allows it to work within your existing ecosystem without requiring extensive setup or training, thus minimizing disruption and maximizing immediate utility.

Enhancing Productivity in Support Teams

Rallied AI significantly reduces the workload on Level 1 and Level 2 support teams by automating routine ticket resolutions. This enables technicians to dedicate their time to more complex issues and strategic initiatives, ultimately improving overall productivity.

Cost Savings for Growing MSPs

For MSPs experiencing high ticket volumes, hiring additional L1 support staff is often cost-prohibitive. Rallied AI provides a solution by managing these tickets autonomously, allowing businesses to scale without the associated costs of hiring and training new personnel.

Swift Incident Management

In urgent situations, such as users facing issues with VPN access, Rallied AI can quickly identify and resolve problems. By executing fixes autonomously and notifying users in real time, it ensures minimal downtime and preserves client confidence in your support services.

Streamlined Employee Lifecycle Management

Rallied AI facilitates efficient onboarding and offboarding processes, ensuring that new hires have the necessary access and resources from day one while securely managing the revocation of access and licenses for departing employees, thereby safeguarding sensitive information.

What if it breaks something?

Rallied AI is designed with a customizable framework that allows you to set parameters for its autonomous actions. You can specify which tasks it can handle independently and which require human approval, ensuring control over critical operations.

How does Rallied AI integrate with existing systems?

Rallied AI connects with an extensive range of platforms, including popular PSA tools and IT management systems. During the onboarding process, a dedicated engineer will map your stack and configure the necessary integrations to ensure a smooth deployment.

What kind of support does Rallied AI provide during the trial period?

During the initial 30-day free trial, a forward-deployed engineer will assist in building custom integrations, optimizing workflows, and addressing edge cases. This ensures that Rallied AI is tailored to your specific needs before it operates independently.

How does Rallied AI compare to other AI tools?

Unlike many AI tools that require extensive setup and ongoing management, Rallied AI is designed to operate autonomously with minimal oversight. It executes resolutions rather than merely suggesting next steps, delivering tangible results and freeing up your technical staff for more critical work.